Returns and right to withdraw
When you make a purchase at the Website, you have 14 days to freely withdraw your order calculated from the date you receive the product.
You may exercise your right of withdrawal without stating any specific reason and by notifying us of your decision by contacting Customer Service via ordinary mail or email to hello@shopkvadrat.com. You may also use the standard withdrawal form which can be found below, or in the order receipt confirmation email, or on the Website.
Standard withdrawal form:
(complete and return this form only if you wish to exercise your right of withdrawal)
To Kvadrat, att. Shop Kvadrat Returns, Lundbergsvej 10, 8400 Ebeltoft, Denmark, e-mail hello@shopkvadrat.com:
I hereby give notice that I want to exercise my right of withdrawal in connection with the purchase agreement for the following products:
Order number:__________________
Ordered on _____/_____/_______ / and received on ______/______/________
Name of customer:
Address of consumer:
Signature of customer (only if this form is notified on paper)
_____________________________
Date ______________________
Please communicate your decision to withdraw by ordinary mail or email to the following address:
Kvadrat A/S, att. Shop Kvadrat Returns, Lundbergsvej 10, 8400 Ebeltoft, Denmark
E-mail: hello@shopkvadrat.com
The period during which you may exercise your right of withdrawal starts on the day you receive the product. If the 14-day period expires on a public holiday, Saturday, Sunday, 24 December (Christmas Eve) or 31 December (New Year’s Eve), the period is extend-ed to expire on the following weekday. Example: If the product is received on 1 June, the last day on which the right of withdrawal may be exercised will be 14th of June. The time limit has been observed if you send your notification on exercise of your right of withdrawal before expiry of the time limit.
Returns
If you exercise your right of withdrawal using the form above, you must subsequently return the product to us. You must return the product within the withdrawal period as described above, or no later than 14 days after notifying us that you want to exercise your right of withdrawal.
The product must be returned to the following address:
Kvadrat A/S
Att. Shop Kvadrat Returns
Lundbergsvej 10,
8400 Ebeltoft
Denmark
The right of withdrawal cannot be exercised by simply refusing receipt of the product, by failing to collect the product from the carrier or by handing in the product to our distributors.
Documentation may be demanded proving that the product was sent prior to expiry of the time limit. If the product is to be sent, it must be packaged in a responsible manner. You have the risk of the product during transportation and are responsible for ensuring that the package/product arrives undamaged. Consequently, you should save postal receipts and any track and trace number. Furthermore, we encourage you to enclose a copy of the email confirming receipt of your order or other documentation of your purchase and to return the product in its original packaging.
Products must be returned in a good and undamaged condition. If returned products show signs of damage or use, other than what is required to establish the nature, characteristics and functioning of the product, you will be liable for any loss of value of such product. You may thus lose the right in full or in part to have the purchase price refund-ed. We will estimate the value on the basis of a specific assessment of the returned product.
Refund
If you decide to withdraw from the purchase in accordance with the above, we will refund the purchase price together with the original freight costs (however, not any additional costs incurred as a consequence of you opting for a return) less any loss of value.
Payment for the product will be refunded as soon as possible and, in any event, no later than 14 days after we have received your notification on withdrawal. However, we reserve the right to withhold such refund until we have received the product for inspection or until you have supplied evidence of having returned the product, whichever is the earliest.
The amount will always be refunded to the same means of payment which you used to make the purchase. If for example you have paid using a credit card, the amount will be refunded to the card you used when making the purchase. If you have paid in whole or in part using a gift voucher, we will send you a new gift voucher corresponding to the value of the products you have returned and at a value no higher than what the gift voucher amounts to on the order.